Store Policies

Orders & Availability

Jewelry available for purchase is subject to current inventory. Although we will make every effort to maintain current jewelry collections, certain items (some of which may be produced in limited quantity) may occasionally be unavailable due to either their nature or demand.

Additional time may be required when placing custom jewelry orders based upon design and selection of materials used.

Custom Jewelry Policy

As our custom designs are tailored specifically to your tastes and requests, we have the following policies for all custom jewelry orders:

• All custom orders are considered final

• Changes may not be possible once production begins

• Design timelines may vary based on complexity

We recommend confirming all details before placing a custom request.

Pricing & Payments

We will provide all costs for merchandise in U.S. dollars (USD) and can make changes as we deem necessary. Our goal is to provide affordable, quality jewelry with competitive pricing.

Returns & Exchanges

Because of the custom-made aspect of most of the items sold through this website, all return requests are reviewed by us individually.

• Items must be in original condition

• Requests should be made within a reasonable timeframe

• Custom jewelry is non-returnable

For assistance, please contact us directly.

Shipping & Delivery

The estimated shipping time varies based upon both your shipping address and whether it is a custom piece or ready made.

• Ready-made items typically ship faster

• Custom pieces may require additional processing time

In addition, all delivery timeframes are only estimates and can be subject to other factors outside of our control that could cause delays in receiving your product.

Product Care

For you to maintain the quality and longevity of your jewelry:

• Avoid contact with water, perfumes, and chemicals

• Store pieces in a dry, safe place

• Handle with care to preserve materials and finish

Events, Partnerships & Charitable Work

At Chic Gems, etc., we are committed to giving back to our local community. If your organization is in need of support with a charity event, partnership opportunity or other community driven project that aligns with our mission and values; we would love to hear from you.

Please contact us for more details.

Policy Updates

We may make changes or updates to these community support policies at any time. All updated versions will be posted here.

Questions or Concerns

If you have additional questions regarding our community involvement policy or would like clarification on something, please do not hesitate to contact us.